Shipping policy

Shipping Policy – A1 Number Plates UK Ltd

All number plates are manufactured to order. We aim to manufacture and dispatch orders as quickly as possible once payment and, where required, the necessary identification and proof of entitlement documents have been received and verified.

Delivery Service

Our standard UK delivery service is Royal Mail Tracked 48.

Royal Mail Tracked 48 normally aims to deliver within approximately 2–3 working days after dispatch. This is an estimated delivery timeframe and is not a guaranteed delivery date.

Please note that manufacturing/processing time is separate from the delivery time.

Tracking

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Tracking may take some time to update after the parcel has been handed to Royal Mail.

Delivery Delays

Occasionally deliveries may be delayed due to circumstances outside our control, including Royal Mail delays, adverse weather, seasonal demand or other disruption.

If your order has not arrived within a reasonable period after dispatch, please contact us and we will assist with tracking the parcel and, where appropriate, raise an enquiry with the delivery carrier.

Incorrect Delivery Addresses

Customers are responsible for ensuring that the delivery address supplied when placing an order is complete and correct.

If an incorrect or incomplete address is supplied and the order has already been dispatched, we cannot guarantee that the parcel can be redirected or recovered.

Additional delivery charges may apply if an order has to be resent because an incorrect address was supplied by the customer.

Lost Parcels

If Royal Mail confirms that a parcel has been lost, we will provide an appropriate replacement or other remedy in accordance with your statutory rights.

Please contact us before purchasing a replacement so that we can investigate the original shipment.

Damaged Deliveries

If your number plates arrive damaged, please contact us as soon as possible and provide clear photographs of the packaging and damaged plates.

Please retain the damaged goods and packaging while we investigate, as they may be required for a postal claim or return.

Contact Us

For questions about delivery or tracking, please contact:

A1 Number Plates UK Ltd
Email: a1numberplatesuk.orders@gmail.com
Telephone: 07599 309608
Website: www.a1numberplatesuk.com